Last updated: 12 July 2026
Welcome to LOVELACE. By accessing our website or placing an order on lovelace.sg, you agree to the following Terms & Conditions.
Age Requirement
LOVELACE sells adult wellness products. By entering this website, browsing our products, or placing an order, you confirm that you are at least 21 years old.
You are responsible for ensuring that your purchase and use of our products comply with applicable laws and regulations in your location.
Product Information
We try our best to provide accurate product descriptions, images, prices, and availability. However, product colours, packaging, accessories, and appearance may vary slightly due to lighting, screen settings, supplier updates, or batch differences.
Product information on this website is provided for general guidance only and should not be considered medical or professional advice.
Orders
All orders are subject to acceptance and stock availability. We reserve the right to cancel or refuse an order if a product is unavailable, incorrectly priced, affected by a system error, or if suspicious activity is detected.
If an order is cancelled after payment has been received, we will contact you regarding a refund or alternative arrangement where applicable.
Pricing
All prices are listed in Singapore Dollars (SGD), unless otherwise stated.
We reserve the right to update product prices, promotions, delivery fees, and offers at any time without prior notice. Confirmed orders will not be affected by later price changes.
Payment
Orders will be processed after payment has been received or confirmed. Available payment methods may vary from time to time.
If payment is not completed or cannot be verified, we may delay or cancel the order.
Delivery
Delivery is available within Singapore unless otherwise stated.
Delivery times are estimates and may be affected by courier schedules, weather, peak periods, inaccurate delivery information, or other circumstances outside our control.
Please ensure that your delivery details, contact number, and address are accurate before placing an order.
Discreet Packaging
We respect your privacy. Orders are packed discreetly, and product names will not be shown on the outside of the package.
Returns & Refunds
Due to hygiene reasons and the intimate nature of our products, returns and refunds are limited.
Please refer to our Returns & Refunds Policy for full details.
Product Use
Customers are responsible for using products safely and according to the product instructions.
LOVELACE is not responsible for injury, irritation, misuse, improper handling, allergic reactions, or damage caused by incorrect use, modification, or failure to follow product instructions.
Personal Data
When you place an order, we may collect information such as your name, contact details, delivery address, email address, and order details for the purpose of processing your order, arranging delivery, customer service, and related business operations.
We will handle personal data in accordance with applicable data protection laws.
Website Use
You agree not to misuse this website, attempt to interfere with its operation, submit false information, or use the website for any unlawful purpose.
We may restrict access, cancel orders, or take appropriate action if misuse, fraud, abuse, or suspicious activity is detected.
Limitation of Liability
To the fullest extent permitted by law, LOVELACE will not be liable for indirect, incidental, special, or consequential loss arising from the use of our website, products, delivery services, or inability to use our products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights you may have under applicable consumer protection laws.
Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be available on this page.
By continuing to use this website or placing an order after any updates, you agree to the latest Terms & Conditions.
Contact
If you have any questions about these Terms & Conditions, please contact us at:
contact@lovelace.sg